All events are set up within Heroes West online booking portal. To initiate event, fill out our form on Signing of agreement, payments and communication with your coordinator will be within the portal.


A non-refundable deposit along with a signed agreement is required to reserve the date, time and space for your event. This non-refundable deposit will be applied to your event final balance. Payment of the final balance is due three (3) days prior to the event date. A credit card must remain on file for these charges.


Menu selections must be finalized and sent to your coordinator at least ten (10) days prior to the event. If selections are not made by this date, our Event Coordinator will select a menu for you, choosing our most popular items. Birthday cake/cupcakes may be brought in as long as they come from a licensed and insured store or bakery. Homemade desserts are not allowed. No other outside food or beverage is permitted.



NO outside alcohol is permitted. This is in accordance to state regulations. A current and valid ID is required for all alcoholic purchases. We reserve the right to limit and refuse service to anyone. Bar offerings are subject to change without notice based on availability. Shots are not included in any beverage package.


A guaranteed guest count is due ten (10) days prior to your event. No changes can be made to this count within 10 days of your event. This number is final and becomes your minimum count. This is the number of guests we will prepare food for and base your final payment on. Should you exceed your guest count on the day of your event, you will be charged on site. All guests present will be counted as attendees.



Event hosts are allowed to set up 30 minutes prior to event start time. Heroes West does not permit the affixing of any decorations, props, or other material to walls, floors, ceiling, or chairs. We do NOT allow confetti or glitter of any kind, including confetti balloons, to be used in any decorations. All decorations must be taken down and removed at the conclusion of the event. Additional banquet tables for gifts, favors, etc. must be requested at least 10 days prior to event. All buffet banquet tables are set up with black linen tablecloths. Heroes West provides all cups, napkins, plates and cutlery.



No substitutions can be made to packages. Event must start on time. If you have more guests than what your purchased package allows, you will be bumped up to the next package and charged for the difference on site. We cannot guarantee accommodations for additional guests.



All buffet package events are 4 hours. Bowling parties are 2 hours. Additional hours for either are $100 per hour and must be requested at least ten (10) days prior to event. Events must start on time. All food is served 30 minutes after event start time.



Menu prices are subject to change without notice. A 20% service fee and applicable sales tax will be added to your final bill. Service fee is split between all staff involved with setting up your event. Should you feel your service was above and beyond, you are welcome to tip additionally directly to your server.



Rules and policies stated within the agreement will be strongly enforced. Event dates and times will remain open to other events until deposit is paid. No changes may be made to the proposal within 10 days of the event, including guest count, menu selections, beverage packages, and any additional requests. Saturday events ending after 7pm may be subject to Entertainment fee dependent on entertainment scheduled.

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11:00 AM-8:00 PM

Monday – Thursday
11:00 AM-8:00 PM

Friday – Saturday
11:00 AM-8:00 PM

1530 Commerce Ln Joliet, Illinois 60431

(815) 725-1234